Refund and Returns Policy
Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials or flammable liquids and gases
- Gift cards
- Downloadable software
- Select health and personal care items
Required for Returns
To process your return, we require a receipt or proof of purchase. Please do not return items directly to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following cases:
- Books with clear signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts due to reasons unrelated to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company; processing times may vary.
- Reach out to your bank, as some refunds may take additional time to process.
If you’ve followed these steps and still have not received your refund, please contact us at:
- Call us at: +971526595784
- Email: sales@quickarrowstrade.com
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, please email us at sales@quickarrowstrade.com and send your item to: {physical address}.
Gifts
If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of the return. Upon receiving the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift, or if the gift giver had the item shipped to themselves, the refund will be issued to the gift giver.
Shipping Returns
To return your product, mail it to: {physical address}.
Please note:
- You are responsible for return shipping costs.
- Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
- For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions about refunds or returns, contact us:
- Call us at: +971526595784
- Email: sales@quickarrowstrade.com
